BCI - Incident Response and Crisis Management

Training Courses

Business Continuity

This single-day training session is a comprehensive learning opportunity covering all aspects of developing and implementing an incident response structure and crisis management capability.

It begins with learning how to build an incident response structure, as introduced in the Design stage of the Business Continuity Management (BCM) Lifecycle, and goes beyond incident management into learning how to build a crisis management capability in an organization.

Official BCI Certification

Official BCI certificate of attendance

ACTAGIS, as the official partner of the BCI for Europe and Asia, proposes learning and preparation classes for BCI certification paths.

Real life project experience

Our trainers have extensive practical experience in implementing business continuity programs in large organizations and are certified ISO 22301 and MBCI.
Hands-on exercises

Hands-on exercises

The training is a combination of directly applicable theory, hands-on exercises, feedback from experience and class interaction.

Small classes

Small classes

The exchange of experience being crucial, our classes include a minimum of 3 and maximum of 10 participants.

English and French

English and French

The course is available in English and in French.

What our clients are saying

"Attending the GDPR - Certified Data Protection Officer – training provided by ACTAGIS was at the same time a challenge and a pleasure. The content was extremely interesting and provided by a highly skilled trainer. The setup of the classroom, the small group and the given material contributed to make it successful."

-Grégoire Ramuz - CIO, Transports publics fribourgeois

"I thank the consultant for this ISO 27001 training. His pedagogy, technical expertise and long experience in the field make the difference and bring real added value. Course materials are of high quality and the exchanges throughout this training allowed me to assimilate the material and go beyond theory."

-Daniel Meier, Head Internal Audit, Vaudoise Assurances

"The Business Continuity (BC) course with ACTAGIS enabled me to consolidate and reinforce the knowledge related to the domain. A successful training that will help me to bring BC practices in my company at a higher professional level."

-Paulo Grilo, Directeur Etudes & Développements, TUI France

“I had a great pleasure participating to the ISO 9001 Lead Implenter training provided by Jeff Primus from ACTAGIS. His engagement, professionalism, motivation and technical expertise gave me full satisfaction. Eeased by his ability of communication, I had no difficulties to assimilate the content of the course. Without any hesitation, I gladly recommend ACTAGIS to everyone who needs guidance for SMQ implementation projects.”

-Mehmed Cormehic, Continuous improvement project manager, GOLDEC SA

“I often find that you learn more from the experience of people in the room than anything in the training material and this was definitely the case at ACTAGIS. Jeff has a wealth of experience and he did an excellent job of adapting his delivery the training to the needs of the class.”

-Anthony Scarfe, Information Security Services Specialist

At our BCI certification training, the trainer managed not only to cover perfectly the specific, certification-related topics but he also opened windows and connections to other standardization bodies. It was an excellent week enriching our knowledge broadly. Thank you!

-Christoph Teuber, Group Safety & Security Manager, Swiss Re

"Thank you for the great course. I did really enjoy it and got a lot of new insights and a much better understanding about what matters in a Business Continuity Management System"

-Dieter Gramberg, Business Continuity Manager, Novartis Pharma AG

“ACTAGIS trainer has first hand experience in most the domains covered by the CISA program. This proved to be invaluable in making ISACA’s somewhat theoretical subjects very tangible and meaningful. Many thanks for this great step towards the CISA certification.”

-Tom Royston, CIO

"I thank ACTAGIS, and especially Jeff Primus, for organizing the GDPR - Certified Data Protection Officer –training, which is very useful to me in the context of my professional activities and which I strongly recommend. Organizing trainings for a limited number of participants enables to take full advantage of the courses and to exchange interesting information more easily between professionals active in that domain”

-Chiara Tanteri - Vice-présidence pour les systèmes d’information, Ecole Polytechnique Fédérale de Lausanne (EPFL)

“I thank ACTAGIS' BC-trainer for his professionalism and his motivation during this course which allowed me to obtain the CBCI certification. I recommend this training to anyone who wishes to strengthen and consolidate the topic of Business Continuity."

-Jean-Charles Coral, BC Manager, Nestlé Switzerland

"A great course and a serious levelling up with a good dive into the universe of CISA."

-Josselin Renard, IT Systems Auditor, UBS

“During all of the CISA, CBCI and ISO 27001 LI sessions, the consultant openly shared his insightful experiences, carefully listened to all of the participants’ most puzzling questions, remarks, criticisms… and gave precious explanations, recommendations and advice.”

-Savrak Sar, Head of IT, Haute école pédagogique

“The course was highly interesting. The tools for managing a Business Continuity Program were teached in a very descriptive and understandable way. I can recommend this course to everybody having a key position in a Business Continuity Program.”

-Philip Sauter, Business Continuity Manager, ISS Facility Services AG

"Jeff Primus provided a great CISA training. His motivation, engagement and professionalism made the training really interesting and easy to understand. I enjoyed to take part in this training and would like to thank ACTAGIS for helping me to succeed the CISA exam."

-Melany Scherer, Global IT Audit - Compliance, Jet Aviation AG

Certification organisation

BCI - Business Continuity Institute

Certificate sample

BCI Certificae Sample

This course is a comprehensive learning opportunity covering all aspects of developing and implementing an incident response structure and crisis management capability. It begins with learning how to build an incident response structure, as introduced in the Design stage of the Business Continuity Management (BCM) Lifecycle, and goes beyond incident management into learning how to build a crisis management capability in an organization.

This course provides the business continuity and resilience professional with the opportunity to gain a deeper knowledge and understanding of this subject as well as the opportunity to apply this knowledge in the classroom using a case study and an exercise.

The course is broken down into modules exploring the concepts and principles of incident and crisis management and what tools and techniques can be applied when anticipating and assessing incidents. It also looks at the key activities, roles and responsibilities required for effective incident and crisis management. This course is based on the Business Continuity Institute’s Good Practice Guidelines and reflects the current global thinking from ISO 22301 and BS 11200.

Business continuity and resilience professionals who require in-depth knowledge and an understanding of how to build an incident and crisis management capability in an organization.

It is recommended that students have a minimum of a CBCI or equivalent credential with experience working in an organization in a continuity and resilience related role.

This course is not a crisis leadership or crisis communications training course but is designed for those with responsibilities for developing and implementing incident and crisis management plans and procedures, and who may have an active role in a crisis management team.

The objectives of this training course are to provide students with the ability to:

  • Understand the principles, strategies and techniques for incident response and crisis management;
  • Develop the knowledge and skills necessary for implementing an effective structure and processes for responding to and managing incidents and crises.

Days

Courses with guaranteed dates
are highlighted in green
(subject to availability)

Upcoming courses

Course dates can be based on your requirements. Please contact us for the corresponding in-house or public session trainings, so that we can propose sessions taking into account your availability.

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Exam pass rate

Up To Date

The “Actagis Guarantee” means that we will support you until you pass the exam of the course in which you enrol. Some limitations apply. See conditions.

You will be well prepared for the exam. Counting all our students, 98.3% have been successful.

All our courses are up to date. They have been adapted to the latest changes of the different exams. We are in constant contact with each certification organisation.

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