ISO 9001 – Quality management
Lead Implementer / Lead Auditor / Transition – Training Courses and Certification Exam
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Quality
Learn how to assure quality in your
Check below to find the training course, including the certification exam, that suits you best!
Official ISO (PECB & IAS) Worldwide Certification
ACTAGIS, as the official partner and trainer of PECB for Switzerland and Europe, proposes learning and preparation classes for ISO 9001 certifications.
We guarantee your exam success
Nearly 100% success rate!
We will support you until you pass the exam of the course in which you enroll (some conditions apply). We offer the official mock exams to help you prepare.
Swiss Quality around the world
Our attention to detail, staying up to date, all reflect our commitment to quality. Our trainers bring real-life project experience in implementing frameworks and programs in large organizations.
Free consulting session included
Most of our training programs include a supplementary free online consulting session to help you implement your project in your organisation.
Competitive pricing
To ensure that our courses are available to all sizes of companies, we practice competitive pricing.
Learn from where you are
Our courses are delivered in a traditional classroom setting, as well as live online with an instructor. Certain courses are also available in a self-study format.
Upon request, the following non-certifying introductory courses can be organised:
- ISO 9001 Foundation
The course description is taken from the PECB website
What our clients are saying
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Jeff’s primary goal is not only to help you digest the material, but arrive at the examination with the right tools and the right confidence level so to maximize your chances to pass with flying colors. I recommend Jeff wholeheartedly and without reservations. Jeff is one of those rare sure bets!
Having participated to the ISO 27001 LA training led by Jeff Primus, I was able to appreciate his value as a trainer both in terms of his technical skills and his extensive experience in auditing . Jeff is an experienced professional who communicates his knowledge with enthusiasm. This allowed me to succeed the certification exam. I would like to recommend ACTAGIS for the quality of their services and the perfect organization of this training
I came from Paris to attend the ISO 27001 LI training which was led by a trainer of rare efficiency and having a real knowledge of the concepts coupled with a solid field experience. The training was based on theoretical fundamentals which were illustrated to us in a concrete way through workshops and group exchanges. The entire group succeeded the certification exam. Thanks again to ACTAGIS for their warm welcome, the quality of the training and their professionalism
I had the pleasure to attend GDPR training provided by Jeff and ACTAGIS. The course was quite challenging in terms of material that required to be absorbed and Jeff made the work engaging, whilst providing good real case examples to the participants. He also explained the technical and legal parts very clearly for those who are not in IT or who has no legal background. I would happily recommend Jeff and ACTAGIS to those looking for an excellent and detailed insight.
I participated to ACTAGIS Academy CISSP training. I definitely recommend this course to everyone who wants to succeed the CISSP exam. Jeff is an excellent trainer who knows how to vehicle the key messages enhanced with real life examples. Thanks Jeff for that excellent course !
The BCI training based on solid experience and real life examples was provided by a very professional and patient mentor, Jeff Primus. Small group of participants is a great benefit for added value discussions. The training exceeded all my expectations.
CISSP training given by ACTAGIS trainers, is intense and very complete. During the 5 days, you get home exhausted but with knowledge you did not have when started the day. The trainers use a methodology that helps you understand the concepts and the trap questions you might get in the exam. Totally worth it.
Contact ACTAGIS for the list of locations
Certification Organisation
Lead Implementer
Mastering the implementation and management of a Quality Management System (QMS) based on ISO 9001
- Summary
- Who should attend?
- Learning objectives
- Course Agenda
- Prerequisites
- Educational approach
- Examination and Certification
- General Information
This four-day intensive course enables participants to develop the necessary expertise to support an organization in implementing and managing a Quality Management System (QMS) based on ISO 9001:2015. This training is consistent with the project management practices established in ISO 10006 (Quality Management Systems – Guidelines for Quality Management in Projects) and it is based on the quality management principles described in ISO 9000.
Participants will also gain a thorough understanding of best practices used to implement quality processes that will address risks and opportunities and thus lead to the improvement of the overall performance and the basis for a sustainable development. Moreover, this training is fully compatible with ISO 9004 guidance’s (Managing for the sustained success of an organization – A quality management approach).
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Project managers or consultants wanting to prepare and to support an organization in the implementation of a Quality Management System (QMS)
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ISO 9001 auditors who wish to fully understand the Quality Management System implementation process
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Persons responsible for the Quality or conformity in an organization
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Members of a quality team
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Expert advisors in Quality Management Systems
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Technical experts wanting to prepare for a quality function or for a QMS project management function
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To understand the implementation of a Quality Management System in accordance with ISO 9001
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To gain a comprehensive understanding of the concepts, approaches, standards, methods and techniques required for the effective management of a Quality Management System
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To gain the knowledge and skills in identifying the risks and opportunities associated with an organization
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To understand the relationship between the components of a Quality Management System and the compliance with the requirements of different stakeholders of an organization
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To acquire the necessary expertise to support an organization in implementing, managing and maintaining a QMS as specified in ISO 9001and ISO 9004
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To acquire the necessary expertise to manage a team implementing ISO 9001
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To develop the knowledge and skills required to advise organizations on best practices in the management of quality
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To improve the capacity for analysis and decision making in the context of quality management
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To prepare an organization for an ISO 9001 audit
Day 1: Introduction to ISO 9001 and initiation of a QMS
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Course objective and structure
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Standard and regulatory framework
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Quality Management System (QMS)
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Initiating the QMS implementation
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Understanding the organization and clarifying the quality objectives
Day 2: Plan the implementation of the QMS
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Analysis of the existing management system
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Leadership and approval of the QMS project
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QMS scope
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Policies for quality management
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Risk assessment
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Planning of product and service provision
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Definition of organizational structure of the QMS
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Definition of the document management process
Day 3: Deploying the QMS
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Operations Management
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Training and awareness plan
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Communication plan
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Product and service requirements, design, and purchasing process
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Product and service realization and control
Day 4: QMS measurement, continuous improvement and preparation for certification audit
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Monitoring, measurement, analysis and evaluation
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Internal audit
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Management review
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Treatment of problems and non-conformities
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Continual improvement
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Preparing for the certification audit
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Competence and evaluation of implementers
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Closing the training
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Certification Exam
This training is based on both theory and practice:
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Sessions of lectures illustrated with examples based on real cases
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Practical exercises based on a full case study including role playings and oral presentations
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Review exercises to assist the exam preparation
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Practice test similar to the certification exam
- The “PECB Certified ISO 9001 Lead Implementer” exam fully meets the requirements of the PECB Examination and Certification Programme (ECP). The exam covers the following competence domains:
- Domain 1: Fundamental principles and concepts of Quality
- Domain 2: Quality Management System Best Practice based on ISO 9001
- Domain 3: Planning a QMS based on ISO 9001
- Domain 4: Implementing a QMS based on ISO 9001
- Domain 5: Performance evaluation, monitoring and measurement of a QMS based on ISO 9001
- Domain 6: Continual improvement of a QMS based on ISO 9001
- Domain 7: Preparing for a QMS certification audit
- The “PECB Certified ISO 9001 Lead Implementer” exam is available in different languages (the complete list of languages can be found in the examination application form)
- Duration: 3 hours
- For more information about exam, refer to the section on ISO 9001 Lead Implementer Exam
- After successfully completing the exam, participants can apply for the credentials of PECB Certified ISO 9001 Provisional Implementer, PECB Certified ISO 9001 Implementer or PECB Certified ISO 9001 Lead Implementer, depending on their level of experience
- A certificate will be issued to participants who successfully pass the exam and comply with all the other requirements related to the selected credential
- For more information about ISO 9001 certifications and the PECB certification process, refer to the section on ISO 9001 Lead Implementer Certification
- Certification fees are included in the exam price
- A student manual containing over 450 pages of information and practical examples will be distributed to participants
- A participation certificate of 31 CPD (Continuing Professional Development) credits will be issued to participant
- In case of failure of the exam, participants are allowed to retake the exam for free under certain conditions
* This course is also available in a self-study format. To learn more, contact us using the contact form below.
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Lead Auditor
Mastering the Audit of a Quality Management System (QMS) based on ISO 9001
- Summary
- Who should attend?
- Learning objectives
- Course Agenda
- Prerequisites
- Educational approach
- Examination and Certification
- General Information
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Internal auditors
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Auditors wanting to perform and lead Quality Management System (QMS) certification audits
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Project managers or consultants wanting to master the Quality Management System audit process
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Persons responsible for the Quality conformity in an organization
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Members of a Quality team
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Expert advisors in Quality Management Systems
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Technical experts wanting to prepare for a Quality audit function
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To acquire the expertise to perform an ISO 9001 internal audit following ISO 19011 guidelines
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To acquire the expertise to perform an ISO 9001 certification audit following ISO 19011 guidelines and ISO 17021 specifications
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To acquire the necessary expertise to manage a QMS audit team
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To understand the operation of an ISO 9001 conformant Quality Management System
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To understand the relationship between a Quality Management System and compliance with the requirements of different stakeholders of the organization
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To improve the ability to analyze the internal and external environment of an organization, and audit decision-making in the context of a QMS
Day 1: Introduction to Quality Management and ISO 9001
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Course objectives and structure
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Standard and regulatory framework
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Certification process
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Fundamental principles of quality management
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Quality Management System (QMS)
Day 2: Audit principles, preparation and launching of an audit
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Fundamental audit concepts and principles
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Audit approach based on evidence and risk
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Initiating the audit
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Stage 1 audit
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Preparing the stage 2 audit (on-site audit)
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Stage 2 audit (Part 1)
Day 3: On-site audit activities
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Stage 2 audit (Part 2)
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Communication during the audit
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Audit procedures
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Creating audit test plans
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Drafting audit findings and non-conformity reports
Day 4: Closing the audit
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Documentation of the audit and quality review
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Closing the audit
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Evaluating action plans by the auditor
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Beyond the initial audit
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Managing an internal audit programme
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Competence and evaluation of auditors
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Closing the training
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Certification Exam
This training is based on both theory and practice:
- Sessions of lectures illustrated with examples based on real cases
- Practical exercises based on a full case study including role playings and oral presentations
- Review exercises to assist the exam preparation
- Practice test similar to the certification exam
- The “PECB Certified ISO 9001 Lead Auditor” exam fully meets the requirements of the PECB Examination and Certification Programme (ECP). The exam covers the following competence domains:
- Domain 1: Fundamental principles and concepts of Quality
- Domain 2: Quality Management System (QMS)
- Domain 3: Fundamental Audit Concepts and Principles
- Domain 4: Preparation of an ISO 9001 audit
- Domain 5: Conducting an ISO 9001 audit
- Domain 6: Closing an ISO 9001 audit
- Domain 7: Managing an ISO 9001 audit program
- The “PECB Certified ISO 9001 Lead Auditor” exam is available in different languages (the complete list of languages can be found in the examination application form)
- Duration: 3 hours
- For more information about exam, refer to PECB section on ISO 9001 Lead Auditor Exam
- After successfully completing the exam, participants can apply for the credentials of PECB Certified ISO 9001 Provisional Auditor, PECB Certified ISO 9001 Auditor or PECB Certified ISO 9001 Lead Auditor depending on their level of experience. Those credentials are available for internal and external auditors
- Certification fees are included in the exam price
- A student manual containing over 450 pages of information and practical examples will be distributed to participants
- A participation certificate of 31 CPD (Continuing Professional Development) credits will be issued to participants
- In case of failure of the exam, participants are allowed to retake the exam for free under certain conditions
* This course is also available in a self-study format. To learn more, contact us using the contact form below.
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Transition
Prepare for the transition from an ISO 9001:2008 Quality Management System (QMS) to ISO 9001:2015
- Summary
- Who should attend?
- Learning objectives
- Course Agenda
- Prerequisites
- Educational approach
- Examination and Certification
- General Information
ISO 9001:2015 Transition 2-day course enables you to gain a thorough understanding of the differences between ISO 9001:2008 and ISO 9001:2015.
During this training course, you will be able to acquire the necessary knowledge and expertise to support an organization in planning and implementing the process of transitioning from an ISO 9001:2008 QMS to ISO 9001:2015 in a timely manner.
After becoming acquainted with the new concepts and requirements of ISO 9001:2015, you can sit for the exam and apply for a “PECB Certified ISO 9001:2015 Transition” credential.
By holding a PECB Transition Certificate, you will be able to demonstrate that you have the practical knowledge and professional capabilities to successfully apply the ISO 9001:2015 changes to an existing QMS.
- Managers, trainers and/or consultants involved in an ISO 9001:2015 QMS transition
- Individuals responsible for planning and implementing an ISO 9001:2015 transition
- Auditors seeking to perform the ISO 9001:2015 transition certification
- Learn about the main differences between ISO 9001:2008 and ISO 9001:2015
- Comprehend the new concepts and requirements of ISO 9001:2015
- Learn how to effectively apply the ISO 9001:2015 changes to an existing QMS
- Understand the new High-Level Structure of ISO 9001:2015 and learn how to apply it to an existing QMS
Day 1: Introduction to ISO 9001:2015
- Course objective and structure
- Standard and regulatory framework
- ISO 9001:2015 revision project
- Overview of ISO 9001:2015
- ISO 9001:2015 – Context of the organization
- ISO 9001:2015 – Leadership
Day 2: Transition from ISO 9001:2008 to ISO 9001:2015
- ISO 9001:2015 – Planning
- ISO 9001:2015 – Support
- ISO 9001:2015 – Operation
- ISO 9001:2015 – Performance Evaluation
- ISO 9001:2015 – Improvement
- Transition to ISO 9001:2015 certification
- Closing the training
- Certification Exam
This training is based on both theory and practice:
-
Sessions of lectures illustrated with examples based on real cases
-
Practical exercises based on a full case study including role playings and oral presentations
-
Review exercises to assist the exam preparation
-
Practice test similar to the certification exam
The “PECB Certified ISO 9001:2015 Transition” exam fully meets the requirements of the PECB Examination and Certification Programme (ECP). The exam covers the following competency domains:
- Domain 1 Fundamental principles and concepts of ISO 9001:2015
- Domain 2 Understand the differences between ISO 9001:2008 and ISO 9001:2015
- Domain 3 Understand how to apply the new High-Level Structure to an existing QMS
- Domain 4 Understand, interpret and plan the implementation of ISO 9001:2015 changes
- Domain 5 Plan and carry out the QMS transition based on ISO 9001:2015
- Domain 6 Continual improvement of a QMS based on ISO 9001:2015
For more information about exam details, please visit Examination Rules and Policies.
- Certification fees are included on the exam price
- Training material containing over 120 pages of information and practical examples will be distributed
- A participation certificate of 14 CPD (Continuing Professional Development) credits will be issued
- In case of failure of the exam, participants are allowed to retake the exam for free under certain conditions
* This course is also available in a self-study format. To learn more, contact us using the contact form below.
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Foundation
- Summary
- Who should attend?
- Learning objectives
- Course Agenda
- Prerequisites
- Educational approach
- Examination and Certification
- General Information
ISO 9001 Foundation training enables you to learn the basic elements to implement and manage a Quality Management System (QMS) as specified in ISO 9001. During this training course, you will be able to understand the different modules of a QMS, including QMS policy, procedures, performance measurements, management commitment, internal audit, management review and continual improvement.
After completing this course, you can sit for the exam and apply for a “PECB Certified ISO 9001 Foundation” credential. A PECB Foundation Certificate shows that you have understood the fundamental methodologies, requirements, framework and management approach.
- Individuals involved in Quality Management
- Individuals seeking to gain knowledge about the main processes of Quality Management Systems (QMS)
- Individuals interested to pursue a career in Quality Management
- Understand the elements and operations of a Quality Management System and its principal processes
- Acknowledge the correlation between ISO 9001 and other standards and regulatory frameworks
- Understand the approaches, methods and techniques used for the implementation and management of a QMS
Day 1:
Introduction to Quality Management System (QMS) concepts as required by ISO 9001
Day 2:
Quality Management System requirements and Certification Exam
None
- Lecture sessions are illustrated with practical questions and examples
- Practical exercises include examples and discussions
- Practice tests are similar to the Certification Exam
The “PECB Certified ISO 9001 Foundation” exam fully meets the requirements of the PECB Examination and Certification Programme (ECP). The exam covers the following competency domains:
Domain 1: Fundamental principles and concepts of a Quality Management System (QMS)
Domain 2: Quality Management System (QMS)
For specific information about exam type, languages available, and other details, please visit the List of PECB Exams and the Examination Rules and Policies.
Upon the successful completion of the exam, you can apply for the credential shown on the table below.
- Certification fees are included on the exam price
- Training material containing over 200 pages of information and practical examples will be distributed
- A participation certificate of 14 CPD (Continuing Professional Development) credits will be issued
- In case of exam failure, you can retake the exam within 12 months for free
* This course is also available in a self-study format. To learn more, contact us using the contact form below.
Days
Courses highlighted in green are rapidly filling up.
Don't miss out.
The training is a combination of directly applicable theory, hands-on exercises, feedback from experience and class interaction.
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Exam pass rate
You will be well prepared for the exam. Counting all our students, almost 100% have been successful.
All our courses are up to date. They have been adapted to the latest changes of the different exams. We are in constant contact with each certification organisation.
The training is a combination of directly applicable theory, hands-on exercises, feedback from experience and class interaction.
You will be well prepared for the exam. Counting all our students, almost 100% have been successful.
All our courses are up to date. They have been adapted to the latest changes of the different exams. We are in constant contact with each certification organisation.
