ISO 9001

Lead Implementer / Lead Auditor - Training Courses and Certification Exam

Quality

Learn how to assure quality in your organization through the PECB ISO 9001 Training course.
Maximize your benefits, by fulfilling your customers’ wants and needs. Embrace a continual improving culture which ensures that you meet your desired level of quality.

Check below to find the training course, including the certification exam, that suits you best!

Official BCI Certification

Official ISO (PECB & IAS) Worldwide Certification

ACTAGIS, as the official partner and trainer of PECB for Switzerland and Europe, proposes learning and preparation classes for ISO 9001 certifications.

We guarantee your exam success

We will support you until you pass the exam of the course in which you enrol (some conditions apply). We offer the official mock exams to help you prepare.

Real life project experience

Our trainers have extensive practical experience in implementing quality management frameworks and programs in large organizations and are certified ISO 9001.

Hands-on exercises

Hands-on exercises

The training is a combination of directly applicable theory, hands-on exercises, feedback from experience and class interaction.

Small classes

Small classes

The exchange of experience being crucial, our classes include a minimum of 3 and maximum of 10 participants.

English and French

English and French

The course is available in English and in French.

What our clients are saying

"A great course and a serious levelling up with a good dive into the universe of CISA."

-Josselin Renard, IT Systems Auditor, UBS

"I thank ACTAGIS, and especially Jeff Primus, for organizing the GDPR - Certified Data Protection Officer –training, which is very useful to me in the context of my professional activities and which I strongly recommend. Organizing trainings for a limited number of participants enables to take full advantage of the courses and to exchange interesting information more easily between professionals active in that domain”

-Chiara Tanteri - Vice-présidence pour les systèmes d’information, Ecole Polytechnique Fédérale de Lausanne (EPFL)

"The Business Continuity (BC) course with ACTAGIS enabled me to consolidate and reinforce the knowledge related to the domain. A successful training that will help me to bring BC practices in my company at a higher professional level."

-Paulo Grilo, Directeur Etudes & Développements, TUI France

"Attending the GDPR - Certified Data Protection Officer – training provided by ACTAGIS was at the same time a challenge and a pleasure. The content was extremely interesting and provided by a highly skilled trainer. The setup of the classroom, the small group and the given material contributed to make it successful."

-Grégoire Ramuz - CIO, Transports publics fribourgeois

“During all of the CISA, CBCI and ISO 27001 LI sessions, the consultant openly shared his insightful experiences, carefully listened to all of the participants’ most puzzling questions, remarks, criticisms… and gave precious explanations, recommendations and advice.”

-Savrak Sar, Head of IT, Haute école pédagogique

“The course was highly interesting. The tools for managing a Business Continuity Program were teached in a very descriptive and understandable way. I can recommend this course to everybody having a key position in a Business Continuity Program.”

-Philip Sauter, Business Continuity Manager, ISS Facility Services AG

"I thank the consultant for this ISO 27001 training. His pedagogy, technical expertise and long experience in the field make the difference and bring real added value. Course materials are of high quality and the exchanges throughout this training allowed me to assimilate the material and go beyond theory."

-Daniel Meier, Head Internal Audit, Vaudoise Assurances

“I had a great pleasure participating to the ISO 9001 Lead Implenter training provided by Jeff Primus from ACTAGIS. His engagement, professionalism, motivation and technical expertise gave me full satisfaction. Eeased by his ability of communication, I had no difficulties to assimilate the content of the course. Without any hesitation, I gladly recommend ACTAGIS to everyone who needs guidance for SMQ implementation projects.”

-Mehmed Cormehic, Continuous improvement project manager, GOLDEC SA

"Jeff Primus provided a great CISA training. His motivation, engagement and professionalism made the training really interesting and easy to understand. I enjoyed to take part in this training and would like to thank ACTAGIS for helping me to succeed the CISA exam."

-Melany Scherer, Global IT Audit - Compliance, Jet Aviation AG

"Thank you for the great course. I did really enjoy it and got a lot of new insights and a much better understanding about what matters in a Business Continuity Management System"

-Dieter Gramberg, Business Continuity Manager, Novartis Pharma AG

“I often find that you learn more from the experience of people in the room than anything in the training material and this was definitely the case at ACTAGIS. Jeff has a wealth of experience and he did an excellent job of adapting his delivery the training to the needs of the class.”

-Anthony Scarfe, Information Security Services Specialist

At our BCI certification training, the trainer managed not only to cover perfectly the specific, certification-related topics but he also opened windows and connections to other standardization bodies. It was an excellent week enriching our knowledge broadly. Thank you!

-Christoph Teuber, Group Safety & Security Manager, Swiss Re

“ACTAGIS trainer has first hand experience in most the domains covered by the CISA program. This proved to be invaluable in making ISACA’s somewhat theoretical subjects very tangible and meaningful. Many thanks for this great step towards the CISA certification.”

-Tom Royston, CIO

“I thank ACTAGIS' BC-trainer for his professionalism and his motivation during this course which allowed me to obtain the CBCI certification. I recommend this training to anyone who wishes to strengthen and consolidate the topic of Business Continuity."

-Jean-Charles Coral, BC Manager, Nestlé Switzerland


Upon request, the following non-certifying introductory courses can be organised:

  • ISO 9001 Introduction
  • ISO 9001 Foundation
  • ISO 9001: 2015 Transition Course

The course description is taken from the PECB website

ISO 9001 Lead Implementer
ISO 9001 Lead Auditor

Certification organisation

Certificate samples

ISO 9001 Lead Implementer

ISO 9001 Lead Implementer Certificate Sample
ISO 9001 Lead Auditor Certificate Sample

Lead Implementor

Mastering the implementation and management of a Quality Management System (QMS) based on ISO 9001

This four-day intensive course enables participants to develop the necessary expertise to support an organization in implementing and managing a Quality Management System (QMS) based on ISO 9001:2015. This training is consistent with the project management practices established in ISO 10006 (Quality Management Systems – Guidelines for Quality Management in Projects) and it is based on the quality management principles described in ISO 9000.

Participants will also gain a thorough understanding of best practices used to implement quality processes that will address risks and opportunities and thus lead to the improvement of the overall performance and the basis for a sustainable development. Moreover, this training is fully compatible with ISO 9004 guidance’s (Managing for the sustained success of an organization – A quality management approach).

  • Project managers or consultants wanting to prepare and to support an organization in the implementation of a Quality Management System (QMS)
  • ISO 9001 auditors who wish to fully understand the Quality Management System implementation process
  • Persons responsible for the Quality or conformity in an organization
  • Members of a quality team
  • Expert advisors in Quality Management Systems
  • Technical experts wanting to prepare for a quality function or for a QMS project management function
  • To understand the implementation of a Quality Management System in accordance with ISO 9001
  • To gain a comprehensive understanding of the concepts, approaches, standards, methods and techniques required for the effective management of a Quality Management System
  • To gain the knowledge and skills in identifying the risks and opportunities associated with an organization
  • To understand the relationship between the components of a Quality Management System and the compliance with the requirements of different stakeholders of an organization
  • To acquire the necessary expertise to support an organization in implementing, managing and maintaining a QMS as specified in ISO 9001and ISO 9004
  • To acquire the necessary expertise to manage a team implementing ISO 9001
  • To develop the knowledge and skills required to advise organizations on best practices in the management of quality
  • To improve the capacity for analysis and decision making in the context of quality management
  • To prepare an organization for an ISO 9001 audit

Day 1: Introduction to ISO 9001 and initiation of a QMS

  • Course objective and structure
  • Standard and regulatory framework
  • Quality Management System (QMS)
  • Initiating the QMS implementation
  • Understanding the organization and clarifying the quality objectives

Day 2: Plan the implementation of the QMS

  • Analysis of the existing management system
  • Leadership and approval of the QMS project
  • QMS scope
  • Policies for quality management
  • Risk assessment
  • Planning of product and service provision
  • Definition of organizational structure of the QMS
  • Definition of the document management process

Day 3: Deploying the QMS

  • Operations Management
  • Training and awareness plan
  • Communication plan
  • Product and service requirements, design, and purchasing process
  • Product and service realization and control

Day 4: QMS measurement, continuous improvement and preparation for certification audit

  • Monitoring, measurement, analysis and evaluation
  • Internal audit
  • Management review
  • Treatment of problems and non-conformities
  • Continual improvement
  • Preparing for the certification audit
  • Competence and evaluation of implementers
  • Closing the training
  •  Certification Exam
ISO 9001 Foundation Certification or a basic knowledge of ISO 9001 is recommended

This training is based on both theory and practice:

  • Sessions of lectures illustrated with examples based on real cases
  • Practical exercises based on a full case study including role playings and oral presentations
  • Review exercises to assist the exam preparation
  • Practice test similar to the certification exam
  • The “PECB Certified ISO 9001 Lead Implementer” exam fully meets the requirements of the PECB Examination and Certification Programme (ECP). The exam covers the following competence domains:
    • Domain 1: Fundamental principles and concepts of Quality
    • Domain 2: Quality Management System Best Practice based on ISO 9001
    • Domain 3: Planning a QMS based on ISO 9001
    • Domain 4: Implementing a QMS based on ISO 9001
    • Domain 5: Performance evaluation, monitoring and measurement of a QMS based on ISO 9001
    • Domain 6: Continual improvement of a QMS based on ISO 9001
    • Domain 7: Preparing for a QMS certification audit
  • The “PECB Certified ISO 9001 Lead Implementer” exam is available in different languages (the complete list of languages can be found in the examination application form)
  • Duration: 3 hours
  • For more information about exam, refer to the section on ISO 9001 Lead Implementer Exam
  • After successfully completing the exam, participants can apply for the credentials of PECB Certified ISO 9001 Provisional Implementer, PECB Certified ISO 9001 Implementer or PECB Certified ISO 9001 Lead Implementer, depending on their level of experience
  • A certificate will be issued to participants who successfully pass the exam and comply with all the other requirements related to the selected credential
  • For more information about ISO 9001 certifications and the PECB certification process, refer to the section on ISO 9001 Lead Implementer Certification
  • Certification fees are included in the exam price
  • A student manual containing over 450 pages of information and practical examples will be distributed to participants
  • A participation certificate of 31 CPD (Continuing Professional Development) credits will be issued to participant
  • In case of failure of the exam, participants are allowed to retake the exam for free under certain conditions

Days

Courses with guaranteed dates
are highlighted in green
(subject to availability)

Upcoming courses

21nov(nov 21)09:0024(nov 24)16:30ISO 9001 LILausanne - Switzerland

30jan(jan 30)09:0002feb(feb 2)16:30ISO 9001 LILausanne - Switzerland

26mar(mar 26)09:0029(mar 29)16:30ISO 9001 LILausanne - Switzerland

02jul(jul 2)09:0005(jul 5)16:30ISO 9001 LILausanne - Switzerland

Lead Auditor

Mastering the Audit of a Quality Management System (QMS) based on ISO 9001

This four-day intensive course enables participants to develop the necessary expertise to audit a Quality Management System (QMS) based on ISO 9001:2015 and ensure that the organization is competent in maintaining its quality management system. The Lead Auditor training will equip participants with the skills and ability to perform audits by applying widely recognized audit principles, procedures and techniques. During this training, the participant will acquire the necessary knowledge and skills to proficiently plan and perform internal and external audits in compliance with ISO 19011; the certification process according to ISO 17021.
Based on practical exercises, the participant will develop the skills (mastering audit techniques) and competencies (managing audit teams and audit program, communicating with customers, conflict resolution, etc.) necessary to efficiently conduct an audit.
  • Internal auditors
  • Auditors wanting to perform and lead Quality Management System (QMS) certification audits
  • Project managers or consultants wanting to master the Quality Management System audit process
  • Persons responsible for the Quality conformity in an organization
  • Members of a Quality team
  • Expert advisors in Quality Management Systems
  • Technical experts wanting to prepare for a Quality audit function
  • To acquire the expertise to perform an ISO 9001 internal audit following ISO 19011 guidelines
  • To acquire the expertise to perform an ISO 9001 certification audit following ISO 19011 guidelines and ISO 17021 specifications
  • To acquire the necessary expertise to manage a QMS audit team
  • To understand the operation of an ISO 9001 conformant Quality Management System
  • To understand the relationship between a Quality Management System and compliance with the requirements of different stakeholders of the organization
  • To improve the ability to analyze the internal and external environment of an organization, and audit decision-making in the context of a QMS

Day 1: Introduction to Quality Management and ISO 9001

  • Course objectives and structure
  • Standard and regulatory framework
  • Certification process
  • Fundamental principles of quality management
  • Quality Management System (QMS)

Day 2: Audit principles, preparation and launching of an audit

  • Fundamental audit concepts and principles
  • Audit approach based on evidence and risk
  • Initiating the audit
  • Stage 1 audit
  • Preparing the stage 2 audit (on-site audit)
  • Stage 2 audit (Part 1)

Day 3: On-site audit activities

  • Stage 2 audit (Part 2)
  • Communication during the audit
  • Audit procedures
  • Creating audit test plans
  • Drafting audit findings and non-conformity reports

Day 4: Closing the audit

  • Documentation of the audit and quality review
  • Closing the audit
  • Evaluating action plans by the auditor
  • Beyond the initial audit
  • Managing an internal audit programme
  • Competence and evaluation of auditors
  • Closing the training
  •  Certification Exam
ISO 9001 Foundation Certification or basic knowledge of ISO 9001 is recommended

This training is based on both theory and practice:

  • Sessions of lectures illustrated with examples based on real cases
  • Practical exercises based on a full case study including role playings and oral presentations
  • Review exercises to assist the exam preparation
  • Practice test similar to the certification exam
  • The “PECB Certified ISO 9001 Lead Auditor” exam fully meets the requirements of the PECB Examination and Certification Programme (ECP). The exam covers the following competence domains:
    • Domain 1: Fundamental principles and concepts of Quality
    • Domain 2: Quality Management System (QMS)
    • Domain 3: Fundamental Audit Concepts and Principles
    • Domain 4: Preparation of an ISO 9001 audit
    • Domain 5: Conducting an ISO 9001 audit
    • Domain 6: Closing an ISO 9001 audit
    • Domain 7: Managing an ISO 9001 audit program
  • The “PECB Certified ISO 9001 Lead Auditor” exam is available in different languages (the complete list of languages can be found in the examination application form)
  • Duration: 3 hours
  • For more information about exam, refer to PECB section on ISO 9001 Lead Auditor Exam
  • After successfully completing the exam, participants can apply for the credentials of PECB Certified ISO 9001 Provisional Auditor, PECB Certified ISO 9001 Auditor or PECB Certified ISO 9001 Lead Auditor depending on their level of experience.  Those credentials are available for internal and external auditors
  • Certification fees are included in the exam price
  • A student manual containing over 450 pages of information and practical examples will be distributed to participants
  • A participation certificate of 31 CPD (Continuing Professional Development) credits will be issued to participants
  • In case of failure of the exam, participants are allowed to retake the exam for free under certain conditions

Days

Courses with guaranteed dates
are highlighted in green
(subject to availability)

Upcoming courses

30jan(jan 30)09:0002feb(feb 2)16:30ISO 9001 LALausanne - Switzerland

26mar(mar 26)09:0029(mar 29)16:30ISO 9001 LALausanne - Switzerland

02jul(jul 2)09:0005(jul 5)16:30ISO 9001 LALausanne - Switzerland

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Exam pass rate

Up To Date
The “Actagis Guarantee” means that we will support you until you pass the exam of the course in which you enrol. Some limitations apply. See conditions.
You will be well prepared for the exam. Counting all our students, 98.3% have been successful.
All our courses are up to date. They have been adapted to the latest changes of the different exams. We are in constant contact with each certification organisation.

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